Behaviorally Stated Goals

 

Members
Learning Outcomes for XB .  Has each person
Moderating (Directing)
1 read the directions for moderating a meeting?
2 discussed them with Directing in preparation for moderating a meeting?
3 moderated a meeting?
4 discussed his or her performance as a moderator with Directing?
5 written an assessment of his or her learning about moderating?
6 received a grade on the assessment?
7 Using the Decisionometer (Directing)
8 read the directions for using the decisionometer in a meeting?
9 discussed them with Directing in preparation for using the decisionometer in  a meeting?
10 used the decisionometer in a meeting?
11 discussed his or her performance using the decisionometer with Directing?
12 written an assessment of his or her learning about using the decisionometer?
13 received a grade on the assessment?
Communications
1 used e-mail
2 edited an e-mail message?
3 set up a mail distribution list?
4 used a spreadsheet to review the ranks
5 read files in the shared class account?
6 sent files over electronically to others?
7 used Internet for research?
8 used the network to research databases?
9 used an acceptable format writing a memo?
10 proofread his or her memos?
11 demonstrated (e.g., discussed in a memo) awareness that one’s choice of medium influences how others receive and acted upon the message?
12 Effectiveness
13 reached an objective each week (i.e., reported on goal attainment each week)?
14 identified (e.g., in a memo) ways in which other members are ineffective?
15 identified (e.g., in a memo) his or her own ways of being ineffective?
16 identified (e.g., in a memo) his or her own productive and non-productive activities by applying the 80/20 rule?
17 used "to do" lists?
18 kept an appointment book?
19 discussed or observed delegating, cooperating, jawboning, nagging, and emotion as ways of attaining  goals?
20 conducted a force-field analysis to analyze attainment of a specific goal?
21 written an action plan?
22 composed a flow chart of a procedure in XB?
23 used a responsibility chart to assign tasks to department members?
Managing Your Boss (Effectiveness, Cycle 2)
1 Defined dependence and related it to Bion's Theory?
2 Defined over dependence and counterdependence and given examples of each from your experience in XB?
3 Defined interdependence and explained why it should characterize the relationship between a boss and a subordinate?
4 Listed the Senior Manager's goals and objectives? 
5 Listed the goals and objectives of a boss you have worked for or are working for outside XB?
6 Listed the outside pressures on the Senior Manager and your other boss?
7 Described the personality of the Senior Manager and your other boss?
8 Listed the work habits and preferences of the Senior Manager and your other boss?
9 Compared your own goals, objectives, pressures, personality, and preferences point-for-point with those of the Senior Manager and your other boss?
10 Planned specific steps to improve your relationship with these two bosses, based on your analysis?
11 Reported on the steps you took to improve these relationships?
Formal (Cycle 1)
1 Drawn an organization chart without referring to memory aids?
2 Described the major functions of each department without memory aids?
3 Described the major functions of each group without memory aids?
4 Defined the following terms: authority, line of authority, line authority, and staff authority (i.e., line and staff)?
5 Defined the term ‘functional authority’ and respect for functional authority and related them to the functions of four XB groups chosen at random?
6 Identified in an XB meeting someone’s of or failure to respect the functional authority of a group?
7 Tabulated the number of successes and failures at respecting the functional authority of a group and posted a graph on the wall?)
8 Described how departmentalization (or horizontal differentiation) is intended to make XB more productive than an ordinary class?
9 Described how decentralization (or horizontal differentiation) is intended to make XB more productive than an ordinary class?
10 Defined the term ‘formalization’ and given examples of three different types (outside XB)?
11 Defined the following terms:  complexity, organizational structure, bureaucracy (including its denotation of rule by office and its connotation of red tape)?
12 Listed and briefly described the influence of the four principal determinants of organizational structure?
13 Discussed the elements of the environment (including culture) which make it desirable and undesirable to name department heads in XB?
14 Pointed out in a meeting or discussed in a memo structural aspects of new departments or procedures?
15 Discussed the advantages and disadvantages of modes of XB functioning (lecture, bureaucracy, fishbowl, tradeshow, etc.) and stated a preference for one of them based on a stated criterion?
Cycle 2:  High Performing Organization.  Has each person:
1 Demonstrated understanding that this chapter deals with an ideal organization, XB or other?
2 Listed and characterized the four stages of civilization, noting how each differs from the others?
3 Explained how Agricultural, Industrial, and Post-Industrial society improved on what came before?
4 Noted the shortcomings and dangers of each stage?
5 Explained how Weber and Fayol’s principles apply even in Post-Industrial society?
6 Demonstrated understanding of Lawler’s old and new organization principles and their relevance to Weber and Fayol?
7 Listed the arguments (factors) for and against the idea that we live in a time of unprecedented change?
8 Listed and explained Collins and Porras’s eight characteristics of visionary companies?
9 Listed and explained Lawler’s five elements of programs for involving employees?
10 Listed the characteristics of Total Quality Management and explained why TQM is more widespread and less risky than Employee Involvement?
11 Applied Collins and Porras’s characteristics of visionary companies to the notion of a high performing XB (HPXB)?
12 Given a personal opinion about control and HPXB?
13 Given a personal opinion about HPXB?
Informal Cycle 1
1 Distinguished between (list the contrasting characteristics of) formal and informal organization?
2 Listed the equivalents in informal organization of the following aspects of formal organization:  authority, position, department, communication channel, etc. ??)
3 Discussed or written about the how one manages (gets things done) through the informal organization as opposed to the formal organization?
4 Listed the stages of group development in order?
5 Identified the characteristics of each stage of group development?
6 Pointed out behavior which indicates that the group is in a given stage?
Informal Cycle 2
1 Drawn the Bionometer and explained the characteristics of each stage of Bion's Theory?
2 Demonstrated understanding of the terms:  basic assumption, unconscious behavior, savior?
3 Pointed out behavior which indicates that the group is operating under a given basic assumption?
4 Listed the contrasting characteristics of Bion's theory and the theory of stages of group development?
5 Management Theory
6 Listed the contrasting assumptions about human nature in Theory X and Theory Y?
7 Named the theorist who first used the terms Theory X and Theory Y?
8 Described managerial behavior which would suggest that the manager is making one of these assumptions?
9 Pointed out trust-building (tonic) and trust-reducing (toxic) behavior in XB?
10 Demonstrated conceptual awareness of the relationship between risk and trust?
11 Taken a risk to build trust in XB?
12 Listed and described ways of building trust in an organization?
13 Discussed how Theory Y includes Theory X? I.E., Discussed the manager's dilemma of control versus trust?
Culture and Organizational Culture (Management Theory)
1 Defined the terms:  culture, organizational culture, artifact, norm, role, belief, value, ritual, rite, and myth?
2 Identified a culture-shaping event in XB and discussed how people took it for granted and lost consciousness of it? 
3 Discussed the contrasting perspectives of ethnocentrism, cultural relativity, and cultural universalism?
4 Listed and explained Hofstede's four dimensions of cultural difference?
5 Identified a cultural misunderstanding in XB and discussed its basis?
6 Listed and explained the five Underlying Assumptions around which cultural paradigms form?
7 Discussed cultural stewardship as the manager's central role?
Operational Planning
1 Discussed why this manual calls the act of taking responsibility the major cost of planning?
2 Named the other cost of planning?
3 Listed and explained the benefits of planning?
4 Written measurable objectives, i.e., objectives stated in terms of behavior?  All operational plans in XB should be written this way.
5 Written upcoming events and obligations on a calendar or day planner?
6 Made a list of tasks to accomplish each day?
7 For the accomplishment of your group's objectives, written a plan which specifies who will do what, how, and when?
8 Asked a group or participants in a meeting to state their objectives:   "Why are we here?"
Strategy (Planning)
1 Defined the term 'strategy?'
2 Given an example of a strategy in sports, military history, or marketing?
3 Listed and explained the nine steps in strategic planning?
4 Explained the terms 'environment, SWOT analysis and  competitive advantage'?
5 Listed and explained Quinn's nine characteristics of effective strategy?
6 Added the tenth characteristic (cooperation when appropriate) and explained its meaning?
7 Followed the nine steps in strategic planning for XB?
8 Defined XB's mission and defended your statement of it?
9 Set a strategic goal within the context of XB's mission?
Control
1 Defined the term 'control.?'
2 Listed and explained the two meanings of the term (monitoring and adjusting)?
3 Set (or identified) and communicated to all other XB members the control standards for their group?
4 Explained the saying:  "what gets measured gets done"?
5 Outlined and explained the control cycle?
6 Listed four ways of being out of control?
7 Identified aspects of XB which are out of control?
8 Suggested practical (see I) ways of bringing an aspect of XB back into control?
9 Listed and explained the characteristics of an effective control system?
10 Explained the term 'cultural control,'  i.e., why effective control is either congenial or unconscious?
11 Explained the human tendency to kill the bearer of bad news, i.e. explained why control is the most delicate issue in management?
Staffing
1 Indicated understanding that XB involves multiskilling, i.e., that each member not only performs a job but learns concepts from as many other groups as possible?
2 Explained the notion of behavior common to the following groups:  Individual, Planning, the entire Doing Department, and Staffing?  Can this person demonstrate the key role of behavior in job analyses, job descriptions, and job requirements?
3 Explained the difference between training and education?  Pointed out times in XB when each is appropriate?
4 Listed the compensable factors of a job and applied them to compensation in XB?
5 Explained the difference between 'staffing' and 'staff'?
6 Listed and explained the dimensions of personality according to Jung (the MBTI)?
7 Explained how XB's departments apply these different personality dimensions to managerial skills (e.g, Why are Doing and Understanding opposites, why does one department practice value judgments and another discourage them)?
8 Taken the MBTI and written a reaction to it?  What does it tell you about your strengths and weaknesses as a member of an organization (such as XB)?
Job Design (Staffing)
(outline the job characteristics model and apply it to XB)
1 Defined the terms 'job analysis, job description, job specification, job design?'
2 Listed personal and work outcomes (key words 'performance' and 'satisfaction') and applied them to XB?
3 Listed and explained the five core job dimensions?
4 Discussed skill variety as a key difference between the job of student in a normal class (participant in a normal training program) and XB member?
5 Listed and explained the five implementing concepts?
6 Defined 'growth need strength' and given examples of members with high and low growth need strength?
Individual
1 Defined these terms:  behavior, value judgment?
2 Described the behavior of another person without making a value judgment?
3 Distinguished among an observation of behavior, an interpretation of behavior, and an inference about behavior?
4 Described the importance of describing behavior in Planning, Doing, Effectiveness, and Staffing?
5 Identified an unnecessary value judgment made by an XB member?
6 Written an objective in terms of observable behavior?
7 Explained how different schools of psychology use goals, causes, and feelings to explain behavior?  I.E., explained behavior by linking it to  the future, the past, or the present?
8 Outlined, explained and given examples of Maslow's Hierarchy of Needs?
9 Explained behavior in XB using any of the approaches in this section?
10 Given alternative explanations of specific behavior in XB?
Diad  
1 Explained why the XB Manual uses the term "listening behavior" instead of "active listening"?
2 Explained the difference between listening for content and listening for feelings?
3 Pointed out another member's emphasizing listening for content instead of listening for feelings?
4 Explained this sentence:  We tend to speak figuratively but listen literally; we must learn to speak literally but listen figuratively.
5 Paraphrased five consecutive sentences of a speaker, emphasizing the feeling aspect of the speaker's statements?
6 Distinguished between paraphrasing and interpretation?
7 Observed another person practicing listening behavior and categorized each of the observer's statements as paraphrasing, reflecting, interpreting, valuing, asking a question, or making a statement?
8 Demonstrated proper use of non-verbal listening behavior?
Group
1 Tallied the number of times each individual speaks in a meeting?
2 Explained why a person observing a group pays little or no attention to the subject the group is discussing?
3 Described a group, answering the following questions:
a With whom do individuals sit?
b How close do they sit?
c What expressions do they have on their faces?
d Whom do people look at during the meeting?
e Whom do they not look at?
f Who speaks most? Least?
g Who interrupts whom?  When?
h What hidden agendas do you infer from the behavior of specific members?
4 Listed the ways a group can make a decision?
5 Described how a decision is made in a group?
6 Identified the use in XB of each of the five ways of decisionmaking?
7 Defined group role behavior?
8 Listed and explained the three types of group role behavior?
9 Listed and explained the 21 specific kinds of group role behavior?
10 Observed a group and tallied instances of specific kinds of group role behavior?
11 Received feedback on his or her habitual group role behavior?
12 Reacted in writing to this feedback?
13 Described his or her use of group process skills in a group?
14 Explained the difference between a norm and a ritual, custom, or belief?
15 Identified a norm in XB?
16 Discussed the importance of feedback in helping a group improve its functioning?
Leadership (Group)
1 Explained how to make a peanut butter & jelly sandwich?
2 Explained why leadership belongs in an informal (emergent) description of organization rather than a formal description?
3 Listed and explained the different sources of power?
4 Identified the exercise of different kinds of power in XB?
5 Listed and explained the characteristics of an effective leader?
6 Discussed his or her own strengths and weaknesses as a leader?
7 Identified the exercise of leadership in XB?
8 Outlined and explained the Path-Goal Theory of Leadership?
9 Used the Path-Goal Theory to describe an act of leadership in XB?
10 Listed four positive and four negative effects of conflict?
11 Graphed and explained the relationship between conflict and productivity?
12 Discussed the differences among avoiding conflict, reducing conflict, and working through conflict?
Assertiveness (Communications)
1 Listed our four rights, when we interact with others?
2 Listed and explained the three ways of communicating?
3 Given verbal and non-verbal examples of the three ways of communicating?
4 Identified someone using each of the three ways of communicating in live communication in XB (broadly defined)?
5 Helped another person communicating aggressively or passively to communicate assertively?
6 Explained why assertiveness may not make sense in some cultures?

 

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